Financial Wellness Change Process - Upper Market and Tax Exempt

Have Questions Before You Begin? +

Financial Wellness has two Service Models:

Education Only – includes all Financial Wellness content except point solutions (both Fidelity and third-party). This includes FW recommendation cards that link to our topic pages, which may include internal Fidelity products and services, as well as our Financial Wellness checkup.
Education + Point Solutions – In addition to the content outlined above, the client has the choice to include any third-party and Fidelity point solutions.

Financial Wellness is a CLIENT LEVEL ONLY setting; therefore, FW is set up for all plans.

This is important to remember when you have both a Volume Submitter and an Individually Designed Contract plan since there is different legal language needed for VS and IDC plans.
Contract changes may be required for all plans to capture the correct FW legal language (see Scenarios & Instructions below).

For additional information about Financial Wellness, visit SharePoint site.

If you have questions after reading the instructions below or you need to turn off Financial Wellness, please submit an Intake Request.

Select the Scenario that Relates to your Client ⇨

Enable Financial Wellness Education Only (No Contract) +

This applies when your client:

Does not have Financial Wellness
And they want to enable Education Only (i.e. No Point Solutions)

Note: In order to see what Financial Wellness service model is set up for your client, go to Salesforce and locate the client, go to “Programs,” you will then see the “Status” and “Service Model.” E.g., Education + Point Solutions.

Select your next steps below according to the client's contract type:

My client has Volume Submitter contracts ONLY (No Individually Designed plans) +

*For 403B plans with VS contracts, follow the process for Individually Designed Contracts Only

1. For the VS Contract Amendment:

a. Complete FW Change Request - Form A.

i. This will prompt the Solutions Office’s XTRAC request to the Plan Amendments Team to initiate a Service Agreement Amendment.

b. Then set the Action Required Reminder to your Outlook Calendar. The Solutions Office will share this reminder within 2 business days.

i. Typically, it takes about 2 weeks for the amendment process to be completed but timing may vary depending on your client. Set the reminder accordingly and adjust as necessary.

2. You will receive a Confirmation that the Amendment was signed.

a. Once you receive the confirmation, you must then submit the second request using FW Setup Request - Form B. This link can be found inside your Action Required Reminder.

i. This will inform the Solution Office that they can legally complete the FW set up with the Service Installation Group.

My client has Individually Designed contracts ONLY (No Volume Submitter plans) +

1. For the IDC Contract Amendment:

a. In Salesforce, use the search bar to bring up your client's account. Then, in the upper right-hand corner, click "Create Request."

i. A pop-up window will appear. For the type of request you want, select "Upper Market Pricing, Credit Program, Contract requests."

ii. Next, using the drop-down menu, select "Contracts change, no pricing impact."

iii. Complete the remainder of the form. This will follow your standard request process.

iv. Refer to the New Salesforce Request Process, for any additional questions.

b. Check/monitor comments in Chatter under the Salesforce Request and email for next steps from the Contracts Team

i. Contracts Team will send new LOA for the client to sign (MD sends the contract to client).

ii. Reference this User Guide for FAQs

c. Once the client returns the LOA signed, send back to the Contract Team and complete FW Setup Request - Form B

i. This will prompt the Solutions Office to update Salesforce and distribute the election form if applicable. Note: Election form will only be distributed if the client is changing to Education +Point solutions.

My client has BOTH Volume Submitter and Individually Designed Contracts +

*For 403B plans with VS contracts, follow the process for Individually Designed Contracts Only

1. For the VS and IDC Contract Amendments:

a. Complete FW Change Request - Form A for VS updates.

i. This will prompt the Solutions Office’s XTRAC request to the Plan Amendments Team to initiate a Service Agreement Amendment.

b. For IDC updates, in Salesforce, use the search bar to bring up your client's account. Then, in the upper right-hand corner, click "Create Request."

i. A pop-up window will appear. For the type of request you want, select "Upper Market Pricing, Credit Program, Contract requests."

ii. Next, using the drop-down menu, select "Contracts change, no pricing impact."

iii. Complete the remainder of the form. This will follow your standard request process.

iv. Refer to the New Salesforce Request Process, for any additional questions.

c. Check/monitor comments in Chatter under the Salesforce Request and email for next steps from the Contracts Team

i. Contracts Team will send new LOA for the client to sign (MD sends the contract to client).

ii. Reference this User Guide for FAQs

d. Once the client returns the LOA signed, send back to the Contract Team and complete FW Setup Request - Form B

i. his will prompt the Solutions Office to update Salesforce and distribute the election form if applicable. Note: Election form will only be distributed if the client is changing to Education +Point solutions.

2. You will receive a Confirmation that the Amendment was signed.

a. Once you receive the confirmation, you must then submit the second request using FW Setup Request - Form B. This link can be found inside your Action Required Reminder.

i. This will inform the Solution Office that they can legally complete the FW set up with the Service Installation Group.

Enable 'Financial Wellness with Point Solutions' for my client +

This applies when your client:

Does not have Financial Wellness
Has Education Only and wants to add point solutions (either Fidelity or Third-Party point solutions)
Has the 2 Fidelity Solutions (Fidelity Cash Management and Fidelity 529) but has not authorized any additional point solutions (either Fidelity or Third-Party point solutions)

Select your next steps below according to the client's contract type:

My client has Volume Submitter contracts ONLY (No Individually Designed plans) +

*For 403B plans with VS contracts, follow the process for Individually Designed Contracts Only

1. For the VS Contract Amendment:

a. Complete FW Change Request - Form A.

i. This will prompt the Solutions Office’s XTRAC request to the Plan Amendments Team to initiate a Service Agreement Amendment.

b. Then set the Action Required Reminder to your Outlook Calendar. The Solutions Office will share this reminder within 2 business days.

i. Typically, it takes about 2 weeks for the amendment process to be completed but timing may vary depending on your client. Set the reminder accordingly and adjust as necessary.

2. You will receive a Confirmation that the Amendment was signed.

a. Once you receive the confirmation, you must then submit the second request using FW Setup Request - Form B. This link can be found inside your Action Required Reminder.

i. This will inform the Solution Office that they can legally complete the FW set up with the Service Installation Group.

3. The Election Form will be triggered.

a. To capture the client direction on what point solutions they want to enable, a digital form will be sent via email..

b. Once your client contact returns the form, their point solution elections will automatically be reflected on NetBenefits, once the Financial Wellness Oscar switch is enabled.

i. For election form details, please refer to the SharePoint site.

My client has Individually Designed contracts ONLY (No Volume Submitter plans) +

1. For the IDC Contract Amendment:

a. In Salesforce, use the search bar to bring up your client's account. Then, in the upper right-hand corner, click "Create Request."

i. A pop-up window will appear. For the type of request you want, select "Upper Market Pricing, Credit Program, Contract requests."

ii. Next, using the drop-down menu, select "Contracts change, no pricing impact."

iii. Complete the remainder of the form. This will follow your standard request process.

iv. Refer to the New Salesforce Request Process, for any additional questions.

b. Check/monitor comments in Chatter under the Salesforce Request and email for next steps from the Contracts Team

i. Contracts Team will send new LOA for the client to sign (MD sends the contract to client).

ii. Reference this User Guide for FAQs

c. Once the client returns the LOA signed, send back to the Contract Team and complete FW Setup Request - Form B

i. This will prompt the Solutions Office to update Salesforce and distribute the election form if applicable. Note: Election form will only be distributed if the client is changing to Education +Point solutions.

2. The Election Form will be triggered.

a. To capture the client direction on what point solutions they want to enable, a digital form will be sent via email.

b. Once your client contact returns the form, their point solution elections will automatically be reflected on NetBenefits, once the Financial Wellness Oscar switch is enabled.

i. For election form details, please refer to the SharePoint site.

My client has BOTH Volume Submitter and Individually Designed Contracts +

*For 403B plans with VS contracts, follow the process for Individually Designed Contracts Only

1. For the VS and IDC Contract Amendments

a. Complete FW Change Request - Form A for VS updates.

i. This will prompt the Solutions Office’s XTRAC request to the Plan Amendments Team to initiate a Service Agreement Amendment.

b. For IDC updates, in Salesforce, use the search bar to bring up your client's account. Then, in the upper right-hand corner, click "Create Request."

i. A pop-up window will appear. For the type of request you want, select "Upper Market Pricing, Credit Program, Contract requests."

ii. Next, using the drop-down menu, select "Contracts change, no pricing impact."

iii. Complete the remainder of the form. This will follow your standard request process.

iv. Refer to the New Salesforce Request Process, for any additional questions.

c. Check/monitor comments in Chatter under the Salesforce Request and email for next steps from the Contracts Team

i. Contracts Team will send new LOA for the client to sign (MD sends the contract to client).

ii. Reference this User Guide for FAQs

d. Once the client returns the LOA signed, send back to the Contract Team and complete FW Setup Request - Form B

i. This will prompt the Solutions Office to update Salesforce and distribute the election form if applicable. Note: Election form will only be distributed if the client is changing to Education +Point solutions.

2. You will receive a Confirmation that the Amendment was signed.

a. Once you receive the confirmation, you must then submit the second request using FW Setup Request - Form B. This link can be found inside your Action Required Reminder.

i. This will inform the Solution Office that they can legally complete the FW set up with the Service Installation Group.

3. The Election Form will be Triggered

a. To capture the client direction on what point solutions they want to enable, a digital form will be sent via email.

b. Once your client contact returns the form, their point solution elections will automatically be reflected on NetBenefits, once the Financial Wellness Oscar switch is enabled.

i. For election form details, please refer to the SharePoint site.

Enable or Disable one or more Point Solutions - client already signed contract language +

This applies when your client has already signed contract language to authorize third-party point solutions - either in original contract, by LOA, or by contract amendment. Therefore, you do not need the Solutions Office.

Simply trigger a FNW Email Campaign out of Salesforce. For instructions on how to send the election form email, refer to the Financial Wellness SharePoint site.

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